MARLO charges a 25% Distribution Service Fee, which covers customer service, technical support, and distribution logistics.

SHEHDS is the manufacturer and sells their products at a wholesale price, offering extremely limited support.

MARLO offers a superior purchasing experience with the following benefits:

• Expert Customer Support: MARLO provides hands-on, responsive customer service. We handle shipping, quality control, technical support, returns, and warranty claims directly.

• Warranty & Troubleshooting Assistance: All issues are resolved quickly by our support team.

• Direct Access to Inventory: Our reps have real-time access to inventory across all SHEHDS warehouses worldwide. We’ll tell you what’s available and how fast it can ship.

• Faster Shipping: Orders placed through MARLO Distribution ship from U.S.-based warehouses whenever possible, reducing delivery times.

• Simplified Communication: Instead of dealing with overseas time zones and potential language barriers, you work directly with a dedicated team in the U.S.

Unfortunately, no. We exclusively support products that are directly purchased through MARLO. If you buy from any third-party platform, or SHEHDS directly, you must contact that seller for customer service, warranty claims, and troubleshooting.

Yes! Our experienced team provides professional lighting design consultations tailored to your needs.

• Consultation fees range from $300 to $600, depending on project complexity.

• This fee is fully refundable when you proceed with a purchase through MARLO for your project.
  

Whether you’re planning a stage production, event venue, nightclub, or architectural lighting project, we can help optimize your setup.

To place an order, please navigate to our main website page and fill out the "Contact Us" form. One of our representatives will reach back out to you as soon as possible.

You can reach our support team via email, phone, or by filling out the "Contact Us" form found on our website's homepage. We typically respond within 1-2 business days.